Cisco Meraki is a cloud platform that allows centralized management of network and security devices distributed across multiple locations.
B Wave’s managed services offering may include, but is not limited to:
Meraki MX – Security & SD-WAN
Security and SD-WAN appliances for:
- perimeter protection (firewall, IDS/IPS, content filtering);
- site-to-site VPN connections and VPN clients;
- WAN traffic optimization and line balancing;
- access policies for users, locations, and applications.
Meraki MR – Wireless LAN
Cloud-managed Wi-Fi access points for:
- secure and scalable enterprise wireless coverage;
- user/guest authentication (e.g., 802.1X, captive portal);
- centralized management of SSIDs, policies, and QoS;
- usage analysis and traffic statistics.
Meraki MS – Switching
Access and distribution switches for:
- VLAN segmentation and port management;
- advanced port security features;
- link status and topology monitoring;
- firmware management and configuration from the dashboard.
B Wave acts as a Managed Service Provider for the customer’s Cisco Meraki infrastructure, following the entire life cycle of the solution.
Analysis and design
- Requirements gathering (locations, number of users, critical services, security constraints);
- evaluation of existing connectivity and infrastructure;
- Meraki architecture design (MX, MR, MS, MV, MT, Systems Manager);
- definition of rollout strategy and configuration templates;
- support for sizing and license selection.
Implementation and migration
- Preparation of dashboard configurations (network, policy, VLAN, SSID, VPN, etc.);
- onboarding of Meraki devices and production launch;
- service testing and validation (connectivity, Wi-Fi, security, VPN);
- migration from existing infrastructure to Meraki solutions, if necessary;
- basic configuration documentation.
Operational management and support
- Point of contact for reports and requests for assistance;
- Fault and problem analysis (devices, links, Wi-Fi, VPN, security);
- Configuration change management (change management agreed with the customer);
- Scheduled firmware update management;
- Opening and management of tickets to Cisco support, if necessary.
Proactive monitoring and reporting
- periodic monitoring of the status of devices and WAN/LAN/WLAN links;
- verification of performance, saturation, errors, and critical issues;
- security log monitoring (events, blocks, suspicious attempts);
- periodic reports on usage, availability, and security of the environment;
- proposals for optimization and continuous improvement.
Customer relations
Within the scope of Meraki Managed Services, B Wave acts as a single point of contact for:
- planning development activities (new locations, new lines, new policies);
- management and coordination of technical activities;
- periodic sharing of reports, quality indicators, and infrastructure status;
- management of any technical escalations to Cisco.
Customer benefits
Outsourcing the management of your Cisco Meraki infrastructure to B Wave allows you to:
- have a network and security services managed in a structured and continuous manner;
- simplify administration thanks to the cloud dashboard, supported by a specialized partner;
- increase the level of security, control, and visibility of the environment;
- reduce the workload of the internal IT team;
- have a partner capable of guiding the evolution of the infrastructure over time.